Practice Policies

Data Security and Protection

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or click here to view the complaints procedure.

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Accessible Information Standard

It is a legal duty for NHS organisations, including GP practice's to comply with NHS England's Accessible Information Standard.

The standard ensures that patients, and where appropriate, parents/carers who have information or communication needs relating to a disability, impairment or sensory loss receive information in formats they can understand - as well as appropriate support to help them communicate.

It is of particular relevance to people who are blind, deaf, deaf blind or have a learning disability, although it should support anyone with information or communication needs, for example, people with aphasia, autism or a mental health conditions which affect their ability to communicate.

Please tell the receptionist when you arrive for your next appointment, or call us on 01704 505555.

Please click here for a supporting Easy Read document.

 

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Contact Us

The Marshside Surgery
117 Fylde Road
Southport
Merseyside
PR9 9XP
Tel: 01704 505555
Fax: 01704 505818