Data Security and Protection
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- Our Patient Privacy Notice
- Data Privacy Leaflet
- Our Privacy Leaflet for Children
- Form to Access to your Medical Record
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or click here to view the complaints procedure.
Zero Tolerance Policy
The NHS operate a zero-tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Infection Control Annual Statement Report
The Infection Prevention and Control (IPC) annual statement will be generated each year in accordance with the requirements of the Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance. The report will be published on the practice website, please click here to read the report.
Accessible Information Standard
It is a legal duty for NHS organisations, including GP practice's to comply with NHS England's Accessible Information Standard.
The standard ensures that patients, and where appropriate, parents/carers who have information or communication needs relating to a disability, impairment or sensory loss receive information in formats they can understand - as well as appropriate support to help them communicate.
It is of particular relevance to people who are blind, deaf, deaf-blind or have a learning disability, although it should support anyone with information or communication needs, for example, people with aphasia, autism or mental health conditions which affect their ability to communicate.
Please tell the receptionist when you arrive for your next appointment, or call us on 01704 505555.
Please click here for a supporting Easy Read document.
