NHS Friends and Family Test (FFT)
Last Updated: Monday, 27 April 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses |
Jan 2026 |
Feb 2026 | March 2026 | |
| 1 Very good | 132 | 116 | 126 | |
| 2 Good | 8 | 8 | 9 | |
| 3 Neither good nor poor | 1 | 4 | 4 | |
| 4 Poor | 0 | 0 | 0 | |
| 5 Very poor | 0 | 1 | 3 | |
| 6 Don’t know | 0 | 0 | 1 | |
| Summary Scores | ||||
| Positive | 98% | 96% | 94% | |
| Negative | 1% | 1% | 2% | |
| Neutral | 1% | 3% | 4% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have changed our telephone system to allow more incoming phone lines into the surgery.
- We ensure that any feedback is discussed with all staff at regular practice meetings, and any learning outcomes are implemented.
- We have timed appointments, face to face and telephone.